| Automated software installations and updates |
Computer configuration changes |
| Information gathering from remote systems |
Removal of temporary and cached files |
| Microsoft updates and patch installs |
Virus software updates |
| Automated customized operating system installations |
Automation of user intervention tasks |
| Develop infrastructure for pilot and UA testing |
Documentation of technical procedures |
| Installing printer drivers |
Joining systems to a domain |
| Querying system configuration information |
Backup files prior to operating system upgrade |
| Restore of files after an operating system upgrade |
Removal of unauthorized software |
